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Android Mobile App Problems?

  • September 11, 2025
  • 1 reply
  • 44 views

Is anyone else having trouble with the Android mobile app?  It won’t even launch for me on a Samsung Galaxy S25 running all the latest OS updates.  I’ve tried deleting and reinstalling it and still nothing.  I’ve also noticed that the Asset Bank no longer functions on the mobile Chrome or Safari Browsers, which is also 😥.

Best answer by Ryanne Perry

Thank you for flagging ​@JakeHarvey! I know how frustrating this can be, and I see you already have an active support ticket open for this issue. I’m keeping an eye on it and I’ll keep you updated as I have new information.

 

**UPDATE** This was a bug reported to our engineering team and as I understand it, a resolution was implemented. If issues continue to persist, please open a support ticket.

1 reply

Ryanne Perry
Community Manager
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  • Community Manager
  • 466 replies
  • Answer
  • September 12, 2025

Thank you for flagging ​@JakeHarvey! I know how frustrating this can be, and I see you already have an active support ticket open for this issue. I’m keeping an eye on it and I’ll keep you updated as I have new information.

 

**UPDATE** This was a bug reported to our engineering team and as I understand it, a resolution was implemented. If issues continue to persist, please open a support ticket.