Skip to main content
🔍

DAM Audit Webinar

Learn how to clean, organize, and optimize your DAM portal.

Hi, 

I am working on a staging site (which is password protected at the moment) for a new news site. I am trying to test Bynder and made a new OAuth app similar to our existing live sites (berkeleyside.org, oaklandside.org), however when making a test post and tyring to access our Bynder assests via the compact view, the “enter your domain” field is disabled. 

I registered a new app in Bynder OAuth settings and added the domain there, and added the new clientID and secret to the WP settings page for Bynder, but that did not work. I read all the knowldege base articles I coudl find. I am wondering if this is because of the password protection on the staging site. Any ideas?

I can’t enter anything in that field. 

 

Thanks for your question @cityside tech! I believe the best way to help you is to send this over to Support as ticket. They will need to ask a few questions to troubleshoot.

Hi Ryanne, 

I wasn’t sure where to create a support ticket. It seems more of us are having this issue in Wordpress. 

@cityside tech you are welcome to send a note to support@bynder.com to open a support ticket. That said, I do see a ticket in the system regarding Wordpress that also includes Francisco Nieto from your side. Are you familiar with the that ticket (#212867)?

Yes, I am. I made it and forgot about it. sorry!

No worries! Glad we found it. Always happy to open tickets on your behalf as well via the Community.

In case it’s useful for others I am posting this from the Support ticket “We had a conflict with another plugin (Sticky blocks) and disabling it allows the integration to work on the post editor via the Compact view.”

Bynder Community TermsCookie settingsAccessibility statement