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No clear reason for upload failures

  • November 19, 2025
  • 1 reply
  • 14 views

Shiwani Thakur

When I upload assets, the status only shows “failed” or “successful,” but it doesn’t explain why an asset failed. It becomes difficult and frustrating to understand what went wrong. Is there any way to get detailed error messages or logs for failed uploads?

1 reply

Ryanne Perry
Community Manager
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  • Community Manager
  • November 20, 2025

Thanks for reaching out ​@Shiwani Thakur  I can see how frustrating it can be to see an error without a clear explanation. At the moment, the platform doesn’t provide detailed error messages for this workflow.

If you’re seeing repeated failures, here are a few things to double-check:

  • File type and format

  • File size limits

  • File naming conventions

  • CSV structure and formatting (for bulk uploads)

If everything looks correct and the issue continues, feel free to share more details and we’ll be happy to help investigate further!