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Hey Bynder Community, 

    I am at the start of rolling out Bynder to my entire companies creatives, executives, and sales teams. A real tough spot has been getting support from the “support@bynder.com” and success team. I’m on  a time crunch and they just haven’t responded to our issue we put in early this week.

The issue: Currently, we have hit a roadblock with my dev team setting up the bynder plugin on our companies website. When they try to set up the integration, they get a message “No integrations yet, please contact customer success manager.” I have two questions.

Is there a way to put this in place ourselves? 
How can I figure out who my customer success manager is?

I’m not sure if it is the guy who has responded back to previous e-mails to the customer-success e-mail or if I should be looking for someone else. I am currently just waiting for responses from the support and success e-mails and its not going over well with management. 

 

Thank you all. 

Great to see you in the Community @Michael.Smith. Thank you for taking the time to ask your question. I took a look at the support ticket and see that one of our CSMs has reached out to you. Please do let us know if you have any further questions.

In case it’s helpful to others who view your question, I have included the Knowledge Base article for the WordPress Integration. 

Hi ​@Michael.Smith it's great to meet you!

The best way to get support for the issues you come across at Bynder is to contact them directly via the live chat on their website - they seem to be available 24/7 to attend to your needs.

Also, when you get their attention, you can also tell them about the issue with their support email. 

Hope this helps. 

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